Refund Policy
Last Updated: April 10, 2023
At TheUnseenWorld, customer satisfaction is our priority. We offer a simple and clear refund policy for our customers located at Pizzeria Bella Napoli, Via Vittorio Emanuele, 75, 50134 Florence, Italy. We want to ensure that your experience ordering with us is nothing short of exceptional. If you have any questions or concerns about your order, please contact us at our +39 055 474948 or visit our website theunseenworld.sbs.
Order Cancellation
We understand that plans can change. You can cancel your order within 10 minutes of placing it with no charges. If an order is canceled after 10 minutes, TheUnseenWorld reserves the right to charge a cancellation fee due to the potential loss of business and costs incurred preparing your order.
Product Returns
As we deal with food items, we are unable to accept returns once the order has been prepared. However, if you receive the wrong item or your order is not to your satisfaction in terms of quality or temperature, please contact us immediately.
Refunds
If you are eligible for a refund based on the circumstances described, TheUnseenWorld will process your refund to the original payment method. Refunds are processed within 7 to 10 business days. If you paid in cash at the time of delivery, you would be refunded with a credit note for your next purchase. Please note, the refund amount will be the total price paid minus any delivery charges, as these are non-refundable.
Incorrect Order
If you receive an incorrect order, please contact our team immediately. If the mistake is on our part, we will arrange for the correct order to be delivered to you as quickly as possible or offer a full refund of the order value.
Quality Concerns
If your item is not up to the expected quality, please contact us with your order number, the item in question, and the nature of the issue. Each complaint will be assessed on a case-by-case basis. A partial credit or full refund for the item will be provided where warranted.
Non-Delivery
If for any reason your order does not arrive, please contact us, and we will investigate the matter. If it is found that the order has not been delivered due to an error on our part, a full refund including delivery charges will be provided.
Limitation of Liability
The maximum liability for refunds claiming under this policy will be limited to the value of the order placed by the customer.
Changes to Refund Policy
TheUnseenWorld reserves the right to alter or amend this refund policy at any time without prior notice. The current version will always be posted on our website theunseenworld.sbs.
Contact Us
If you have any questions or require assistance with a refund, please contact us at our +39 055 474948 or via our website theunseenworld.sbs. Our team is committed to ensuring your satisfaction with every order from TheUnseenWorld.